Support

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Latest activity by Support
  • Support created an article,

    I have a problem with my order who should I contact?

    MarketSpell is a marketplace of independent Canadian Sellers. If you have an inquiry please contact them directly. You may contact them from My Orders section in your account to submit a ticket. Yo...

  • Support created an article,

    What about the Seller and Buyer protection policy set out by MarketSpell?

    A seller or a buyer can submit a claim to MarketSpell in case of a dispute. We encourage buyers and sellers to solve any problems in a cordial and friendly way. For any reasons, if this isn't possi...

  • Support created an article,

    In case of a return, who is responsible for the shipping fee and the related processing fee?

    MarketSpell is a marketplace of independent Canadian Sellers. Each vendor will be responsible for the return and shipping policies of their own store.  If you would like to request a return, please...

  • Support created an article,

    Does MarketSpell accept custom orders?

    Yes. In the checkout, you have the option to write a special request for custom orders. Please read the description and the terms of each vendor before submitting a customization request. 

  • Support created an article,

    What kind of payment processing platform do you use?

    On MarketSpell, we use Stripe one the leading payment processing platform in the world. Their customers include Amazon, Facebook and OpenTable. Please visit https://stripe.com/ca for more informati...

  • Support created an article,

    Could you tell us which charities do you support?

    For our first year, our donations will go to three charities: The Canadian Wildlife Federation Save The Children Canada The Canadian Cancer Society

  • Support created an article,

    Could you tell us more about your social & environmental initiative?

    We are the first marketplace dedicated to Canadian made products. But we believe that what really makes us different is our strong social & environmental mission. By being a part of MarketSpell, yo...

  • Support created an article,

    Where are you based?

    We have a strong outreach across Canada, but our lovely and beautiful home is in Montreal, Quebec. If you are in town, please come by. We always love to meet our partners! Here is our address: 5255...

  • Support created an article,

    Do you store any banking information on your website?

    No. We don't store any banking information or any sensitive information on our website. We have partnered with Stripe, for all payment processing on the marketplace. It's used by some of the larges...

  • Support created an article,

    Can you please provide me with your company details?

    Yes, of course. Please find our business details below: 1. Legal Name: Technologies Market Spell inc. (Incorporated in Quebec) 2. Incorporation address: 306-1555 Boulevard de l'Avenir, Laval, QC H7...